Special Occasions Gifts & Experiences

Contact Us

You can find most answers to most queries about voucher registration, extensions, exchanges and booking via our online Help Hub. If you still need assistance, we're ready to help. You can get in touch by:

Live Chat - our live chat team is online Monday to Friday, 9:00 to 17:00.
(Click the speech bubble at the bottom right of any website page)
Telephone - reach our Customer Service team on 01959 578100 Monday to Friday, 9:00 to 17:00

Alternatively, complete the online contact form below and we'll get back to you

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All standard delivery orders placed before 4pm on weekdays will be dispatched on the same day via Royal Mail

All tracked APC courier orders placed before 2pm on weekdays will be dispatched on the same day

All Saturday Special Delivery orders placed before 4pm on Fridays will be guaranteed for Saturday delivery via Royal Mail

Delivery Type	Delivery Time	Price
E Voucher	Instant	Free
Standard Delivery	1st Class Royal Mail Post	£3.95
Weekday Tracked Courier (APC)	Guaranteed next working day before 4pm*	£8.99
Saturday Special Delivery (Royal Mail)	Guaranteed delivery on Saturdays	£14.50

* Next working day applies to Mainland England & Wales (Scotland & Northern Ireland 2-5 days)

Delivery Type	Details	Cut Off	Delivery Time	Price
Evoucher	Sent straight to your inbox along with a separate email receipt to confirm your order.	None	Instantaneous	Free
Standard Delivery (Royal Mail)	UK Only. Despatched by Royal Mail first class post on the same day. Excludes Weekends & Bank Holidays.	Order by 4pm for same day dispatch	Estimated 2-3 days	£3.95
Weekday Tracked Courier (APC)	Signature required upon receipt. Orders received before 2pm on Fridays will be delivered the following Monday. Excludes Weekends & Bank Holidays. Orders dispatched via APC. Includes online live tracking and 2-hour delivery window which is amendable	Order by 2pm for same day dispatch	Guaranteed next working day before 4pm*	£8.99
Saturday Special Delivery (Royal Mail)	Guaranteed UK Saturday delivery. Excludes Bank Holidays. Signature required upon receipt. Valid for orders received by 4pm on Fridays. Includes online tracking and electronic proof of delivery. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.	Order by 4pm on Fridays	Saturdays Only	£14.50